Sprint bill showing random charges

This happened to me right after switching my data plan. The bill increased unexpectedly, and online chat didn’t give clear answers. I eventually found the support contact listed at https://sprint.pissedconsumer.com/customer-service.html which helped me get through to billing. The representative reviewed every fee and explained that one charge was a temporary system hold. Once corrected, my next bill returned to normal. Sometimes hearing it straight from a person gives peace of mind that email replies can’t provide.