Had a similar situation last month when I planned a night out to see a new release. Purchased tickets through the app, got the confirmation email, and everything seemed set. Arrived at the theater, went to the kiosk, and… nothing. Tried scanning the code, entering my booking number, even refreshing the app—still no luck. The staff was friendly but just as confused as I was. They asked me to wait while they checked, but time kept ticking, and the movie was about to start.
Ended up pulling up my bank transaction as proof of purchase, and that finally got things moving, https://regal-cinemas.pissedconsumer.com/customer-service.html later told me it was likely a system delay, but it was frustrating in the moment. Now I always screenshot my ticket confirmation and bring it up at the counter if the kiosk doesn’t work—saves time and avoids the last-minute stress.
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This reply was modified 10 months, 2 weeks ago by
bafater.