I bought tickets for an event through Fathom Events, but I’m having problems – I couldn’t get an e-ticket, even though the money has already been withdrawn from my account. What is the best way to resolve the situation with booking through their service?
I purchased tickets for the event and the booking process was generally convenient. However, after payment, I was unable to receive an e-ticket, although the funds had already been debited from my account. I contacted fathom events support to check the status of my booking and get a ticket. I also looked at user reviews, similar situations have happened, and the company usually resolves such issues promptly.