A ticking launch clock meant no time for slow back-and-forth. I gathered high-res art files, exact color profiles, side-by-side proof photos and a concise “fix these points” list, then submitted everything and escalated the packet through ingramspark so a production lead could pause the press. They verified the clarity of my files, issued a priority reproof, and authorised a rerun shipped via expedited freight. The replacement units matched the approved proof, preorder promises stayed intact, and the incident closed with minimal customer fallout clear evidence and a single escalation got it moving fast.