Ordered a custom necklace from them a while back, and the timeline had me checking my order status more times than I’d like to admit. The order was marked as “in production” for a while with no updates, so I wasn’t sure if it was on track, callie gifts customer service later confirmed that some personalized items take a bit longer depending on the design. A few days after I asked, I got the shipping confirmation, and it arrived right on time. If the status isn’t updating, sometimes tracking lags behind, but everything ended up arriving within the expected timeframe.