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Ordered a week’s worth of CookUnity meals and they arrived lukewarm even though the delivery box looked intact. I submitted their feedback form with photos of the food and packaging, but I’ve received no reply or indication of reissue. Has anyone experienced a similar delivery issue and ultimately received replacement meals or credit? I’d appreciate knowing which precise information prompted CookUnity to respond.
A few weeks ago, I ran into a similar problem where my meal trays arrived without proper chill. After reviewing cookunity reviews, I noticed positive outcomes often followed messages including order number, delivery timestamp, and a snapshot of the temp label on the box—all provided together. I followed that strategy by compiling those elements and added brief notes on each plate’s condition. About thirty hours later, CookUnity support replied with an apology and a voucher for replacement meals. Providing every key detail and image at once appeared to trigger a quick and thoughtful resolution.
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